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Terms, Conditions, Policies and Guidelines 

At Gotham Cinema Rides, we’re passionate about creating unforgettable, movie-inspired experiences—from cruising New York City in iconic cars to stepping inside cinematic worlds. To keep your experience smooth, safe, and stress-free, we’ve outlined our key policies below. These cover everything from refunds to privacy protections, ensuring you always know what to expect when booking with us. Our goal is simple: deliver the magic of the movies while taking care of the details behind the scenes. If you have any questions, our team is always here to help.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book a tour car, experience or interact with our website.

  1. Information We Collect

    • When booking a tour, we collect your name, email address, phone number, and payment details.

    • We may also collect optional information such as special requests (e.g., accessibility needs).

  2. How We Use Your Information

    • To process your booking and payment securely.

    • To send you confirmations, reminders, or updates about your tour.

    • To improve our services and provide customer support.

    • We will never sell or share your personal information with third parties for marketing purposes.

  3. Payments

    • All payments are processed through secure, PCI-compliant third-party providers. We do not store your payment information.

  4. Cookies & Analytics

    • Our website may use cookies and analytics tools to improve your browsing experience and understand website traffic.

  5. Data Protection

    • We take reasonable steps to safeguard your data with secure servers and encryption where appropriate.

  6. Your Rights

    • You may request access to, correction of, or deletion of your personal data by contacting us at [your email address].

  7. Policy Updates

    • This policy may be updated from time to time. Any changes will be posted on this page with the updated date.

Refund Policy

At Gotham Cinema Rides, we understand that plans can change. We’ve designed our refund policy to be fair and flexible while ensuring our vehicles and experiences remain available for guests who are ready to ride.

  1. Cancellations by Guests

    • Cancellations made 14 days or more before the scheduled booking will receive a full refund.

    • Cancellations made 7–13 days before the booking will receive a 50% refund.

    • Cancellations made within 7 days of the booking are non-refundable.

  2. Event-Specific or Limited-Time Experiences

    • For special events (e.g., Comic Con weekend, film anniversaries, or themed one-off experiences), all bookings are non-refundable within 14 days of the event due to limited availability.

  3. Late Arrivals & No-Shows

    • Vehicles and experiences start promptly at the scheduled time. Refunds are not available for late arrivals or no-shows.

  4. Cancellations by Gotham Cinema Rides

    • In rare cases where we must cancel due to mechanical issues, weather, or other unforeseen circumstances, you will be offered a full refund or the option to reschedule.

  5. Transfers

    • Bookings are transferable. If you cannot attend, you may assign your booking to another guest. Please notify us with the new guest’s name at least 48 hours in advance.

Terms & Conditions

By booking a Gotham Cinema Rides experience, guests agree to the following:

  • All bookings are subject to availability and confirmed only upon receipt of payment.

  • Guests must follow all instructions provided by staff and drivers during the experience.

  • Gotham Cinema Rides reserves the right to refuse service to anyone who engages in unsafe, disruptive, or inappropriate behavior.

  • Guests are responsible for any damage caused to vehicles, sets, or equipment through negligence or misconduct.

  • Classic vehicles may not include modern safety features (such as seatbelts or airbags); by booking, guests acknowledge and accept this risk.

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Safety & Liability Disclaimer

Our experiences involve the use of authentic and classic vehicles that may not meet today’s modern safety standards. By booking a Gotham Cinema Rides experience, you acknowledge:

  • Vehicles may not have seatbelts or other modern safety features.

  • Participation is at your own risk; Gotham Cinema Rides is not responsible for injuries, accidents, or lost/stolen items during the experience.

  • Guests must meet any posted age, height, or mobility requirements for specific experiences.

  • By purchasing a ticket, guests agree to assume all risks and release Gotham Cinema Rides from liability to the fullest extent permitted by law.

 

Accessibility Policy

We welcome all guests and strive to make our experiences as inclusive as possible. However, due to the nature of classic vehicles and themed sets, accessibility may be limited.

  • Some vehicles may require stepping up/down or navigating narrow doors.

  • Guests with mobility or accessibility concerns are encouraged to contact us before booking so we can advise on the best options.

  • Our staff will provide reasonable assistance wherever possible.

 

Code of Conduct / Guest Behavior Policy

To ensure a safe and enjoyable experience for all:

  • Smoking, vaping, or open flames are not permitted inside vehicles or themed spaces.

  • Food and beverages are not allowed unless expressly permitted.

  • Guests are expected to treat staff, vehicles, sets, and fellow guests with respect at all times.

  • Intoxicated or disruptive guests may be refused service without refund.

 

Photo & Media Policy

We know you’ll want to capture the magic!

  • Personal photography and short video clips are welcome, provided they do not disrupt the experience.

  • Commercial filming or professional equipment (e.g., tripods, lighting rigs, drones) requires prior approval.

  • Gotham Cinema Rides staff may capture photos or video during tours and events. By attending, you grant us the right to use this media for promotional purposes unless you notify us otherwise in writing before the event.

 

Weather & Force Majeure Policy

Your safety comes first.

  • Experiences may be delayed, rescheduled, or canceled due to severe weather, road closures, or other circumstances beyond our control.

  • In such cases, guests will be offered either a full refund or the option to reschedule.

  • Gotham Cinema Rides is not liable for additional costs (e.g., travel, lodging) incurred due to cancellations or delays.

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Communication Policy

We want every guest to feel confident and informed when booking with Gotham Cinema Rides. To keep communication clear and consistent, we’ve outlined our response practices below:

  • How to Contact Us
    Guests can reach us through our website contact form, by email at bookings@gothamcinemarides, through our chat window on this website or official social media channels (instagram @gothamcinemarides).

  • Response Times

    • General inquiries: We aim to respond within 48 hours.

    • Booking confirmations & urgent tour/event questions: Responses are prioritized and typically answered within 24 hours.

    • During high-demand periods (Comic Con weekend, special events), response times may be slightly longer, but we will do our best to get back to you quickly.

  • After-Hours Inquiries
    Messages received outside of business hours will be reviewed the following business day.

  • Day-of-Event Contact
    For same-day emergencies (e.g., running late, location questions), a direct phone number will be provided with your booking confirmation.

  • Respectful Communication
    We ask all guests to communicate respectfully with our team. Abusive, offensive, or threatening language will not be tolerated and may result in refusal of service.​

  • Mailing Address: Gotham Cinema Rides, 547 GUTHEIL PLACE, LYNDHURST, NJ 07071

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